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Terms and Conditions

Products

All items in the Online Shop are handmade from natural materials with inherent irregularities.  Each lamp is photographed as clearly as possible, but colours will appear differently from one computer screen to another.  Please be aware that the colours may vary so if colour matching is important please request paper swatches.  All sizes are approximate due to the handmade nature of all components.

Map lamps are made from vintage maps so, although I select the cleanest examples possible, they may show small signs of age.

Prices

The website prices for made-to-order patterned half-shade table lamps include the colour matching and design, consultation and advice by email, the hand-crafted shade, the bespoke lampbase and UK registered postage and packing.

The website prices for made-to-order map half-shade table lamps include consultation and advice by email, sourcing of the vintage map, the hand-crafted shade, the bespoke lampbase and UK registered postage and packing.

Prices for custom-made drum shades start at £55 each; I will happily provide full details on request.

All prices are inclusive of VAT.  All prices were correct on 1 February 2012 and may change at any time.

Delivery

All prices include Royal Mail's Special Delivery within mainland UK. This overnight service requires a signature on receipt and I will ensure the delivery day is convenient for you before despatch. Delivery elsewhere will be charged at cost.  Items bought from the Online Shop will normally be despatched within three working days.  Items made-to-order may take up to 28 days.

Payment

Payment for goods ordered from the Online Shop is required in full on checkout.   Payment for made-to-order items is required in full once the order has been confirmed by both parties and can be made by cheque payable to Sarah Walker ArtShades or by direct banking 'bill payment'; I can provide the necessary details by email.

Right to Cancel

Customers purchasing from the Online Shop have the right to cancel their order within 7 days of receipt. If you wish to cancel please confirm by email within this period. Goods must be returned unused and undamaged in their original packaging for a full refund. You will be responsible for the return postage cost and adequate insurance. Your refund (less the cost of the original postage) will be provided within 28 days of my receiving your lamp in a re-saleable condition.

You will appreciate that custom-made items cannot be returned unless faulty or damaged.

Damage

Please check your parcel promptly on receipt and notify me of any damage within 24 hours, by telephone or email. Please retain all packaging.

Your Privacy

Any personal details you provide will only be used by me for the purposes of fulfilling your order or enquiry. If you do not wish me to use them for sending information about ArtShades from time to time in the future, please email me. I will never pass your details to a third party.

Sarah Walker ArtShades, Selsdon House, 80 Wells Road, Malvern, Worcs  WR14 4PA