Shop Terms and Conditions
All items in the onlne Shop are handmade from natural materials with inherent irregularities. Each lamp is photographed as clearly as possible, but colours will appear differently from one computer screen to another. Please be aware that the colours may vary so if colour matching is important please request paper swatches.
Prices are clearly shown beside each item, with options to purchase bases or fittings showing a different price. No VAT will be added. P&P costs are clearly shown for each item.
I use Royal Mail for the majority of my deliveries. Customers can select between 1st class Signed For, 2nd class Signed For and Special Delivery within mainland UK. P&P prices start at £7. All services require a signature on receipt. Delivery elsewhere will be charged at cost.
Items bought from the online Shop will normally be despatched within three working days. I will email you as soon as it is posted.
Payment for goods ordered from the online Shop is required in full on checkout using PayPal. Payments through PayPal can be made using a credit card, you do not have to have a PayPal account.
Right to Cancel
Customers purchasing from the online Shop have the right to cancel their order within 7 days of receipt. If you wish to cancel please confirm by email within this period. Goods must be returned unused and undamaged in their original packaging for a full refund. You will be responsible for the return postage cost and adequate insurance. Your refund will be provided within 28 days of my receiving your lamp in a re-saleable condition.
Please check your parcel promptly on receipt and notify me of any damage within 24 hours by email. Please retain all packaging.
Any personal details you provide will only be used by me for the purposes of fulfilling your order. If you do not wish me to use them for emailing news about ArtShades from time to time in the future, please email me. I will never pass your details to a third party.
Sarah Walker ArtShades, Selsdon House, 80 Wells Road, Malvern, Worcs WR14 4PA